1. Introduction
MTL Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mtlcare.com and submit information through our lead generation forms.
By using our website and submitting information, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or submit information.
2. Information We Collect
2.1 Personal Information
When you submit a case review form, we collect the following personal information:
- Contact Information: First name, last name, email address, phone number, and physical address including zip code
- Case Information: Case type, brief description of your case, and whether you are currently represented by a lawyer
- Demographic Information: Demographic background (voluntary)
- Consent Information: Your agreement to our privacy policy and terms of service
2.2 Automatically Collected Information
We automatically collect certain technical information when you visit our website:
- IP Address: Your Internet Protocol (IP) address
- Location Data: Country, city, ISP (Internet Service Provider), and organization associated with your IP address
- VPN/Proxy Detection: Information about whether you are using a VPN, proxy, or hosting service
- Device Information: Browser type, operating system, and device information
- Usage Data: Pages visited, time spent on pages, and referral sources
- Lead Tracking: Universal Lead ID and TrustedForm certificate URL for lead verification
3. How We Use Your Information
We use the information we collect for the following purposes:
- Lead Generation: To connect you with qualified attorneys and legal professionals who may be able to assist with your case
- Case Evaluation: To evaluate your case and determine if you may qualify for compensation
- Communication: To contact you via telephone, email, text message, or mail regarding your case and available legal options
- Marketing: To send you information about legal services, case updates, and related opportunities (you may opt-out at any time)
- Quality Assurance: To verify lead quality, prevent fraud, and ensure compliance with legal requirements
- Analytics: To analyze website usage, improve our services, and understand user behavior
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. Information Sharing and Disclosure
We may share your information with the following parties:
- Attorneys and Law Firms: We share your information with qualified attorneys, law firms, and legal professionals who may be able to assist with your case
- Affiliates and Partners: We may share information with our affiliates, partners, and service providers who assist in lead generation and case evaluation
- Service Providers: Third-party vendors who provide services such as data storage, analytics, email delivery, and customer support
- Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and the rights of others
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
Important: By submitting information through our website, you expressly consent to being contacted by attorneys, law firms, and our affiliates even if your phone number is on a Do Not Call registry or is a wireless number.
5. Communication Methods
By submitting information, you consent to being contacted through the following methods:
- Telephone: Including calls made using automatic dialing equipment or pre-recorded messages
- Email: Electronic mail communications regarding your case
- Text Messages (SMS): Text messages sent to your mobile phone number
- Mail: Physical mail sent to your provided address
SMS Opt-Out: You may opt-out of receiving text messages at any time by replying "STOP" to any SMS message. Standard message and data rates may apply. After opting out, you may still receive calls and emails.
6. Data Security
We implement reasonable security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure database storage with access controls
- Regular security assessments and updates
- VPN and proxy detection to prevent fraud
- Rate limiting and spam prevention measures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for legal, regulatory, or business purposes even after you request deletion.
8. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request correction of inaccurate or incomplete information
- Deletion: You may request deletion of your personal information, subject to legal and contractual obligations
- Opt-Out: You may opt-out of marketing communications by following the unsubscribe instructions in our emails or replying "STOP" to text messages
- Do Not Sell: We do not sell your personal information to third parties for their marketing purposes
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Consent
By submitting information through our website, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and disclosure of your information as described herein, including contact via telephone (including automated dialing), email, text message, and mail, even if your number is on a Do Not Call list or is a wireless number.